2-1-1 Resource Directory

211 is a free and confidential service that helps people across our area find the local resources they need.
We’re here for you 24 hours a day, seven days a week.

You are not alone. Everyday thousands of people across North America turn to 211 for information and support—whether financial, domestic, health or disaster-related. 211 is a free, confidential referral and information service that connects people from all communities and of all ages to a specialist who will help you find local health and human services, 24 hours a day, seven days a week. 

Instead of multiple calls leading to dead ends, with one text message or call to 211, people can reach a trained specialist who will assess the full scope of their needs and match them to the right services.

Real People, Real Help

To talk on the phone: Just call 211

To connect via text messaging: Just text your five-digit Zip Code to 898211

To find help from 211 online: kynect resources (access to 211 listed organizations

211 is available throughout Hopkins and Muhlenberg counties by phone, text, and web. A toll-free call to 211 connects users to a community resource specialist who can help you find services and resources that are available to you locally and provide critical services that can improve and even save lives. You will find information on:

  • supplemental food and nutritional programs
  • shelter and housing options and utilities assistance
  • emergency information and disaster relief
  • employment and education opportunities
  • services for veterans
  • health care, vaccination, and health epidemic information
  • addiction prevention and rehabilitation programs
  • re-entry and job help
  • support groups for individuals with mental illnesses or special needs
  • safe, confidential paths out of physical and/or emotional domestic abuse

Hopkins 211

Muhlenberg 211

Is your Agency Listed? Become a resource. Get listed today! (click here)

Whether you are an agency with multiple locations, an organization with one location, or a private individual or business that offers services for free or reduced rates for our community members in need, our 2-1-1 Resource Database is a place where you can post information. Services must be available to community members located in Hopkins and Muhlenberg counties. Best of all, it is free for you to use!

The UWC 211 service is now live in Hopkins and Muhlenberg counties. Every nonprofit agency needs to join in so that your information and services will be available to callers. 

211 works a bit like 911.  Calls to 211 are routed to a regional calling center.  The 211 center’s referral specialists receive requests from callers by phone or text or via a website request and then can access databases of resources available from private and public health and human service agencies, match the callers’ needs to available resources, and link or refer them directly to an agency or organization that can help.  Dialing 211 or texting your zip code to 211 will provide individuals and families in need with a shortcut through what can be a bewildering maze of health and human service agency phone numbers. In Kentucky, there is also an online resource associated (kynect resources (access to 211 listed organizations)) so that those needing resources can also search online for resources.

Resources to be found at 211 include basic human needs (i.e., food, clothing, shelter, rent & utility assistance), physical and mental health resources, work supports (job training, transportation, education), access to non-English speaking support, support for older Americans and persons with disabilities, and family & youth supports (childcare, FRYSCs, summer camps, tutoring, protective services).

Hopkins and Muhlenberg 211 data base.

Here is how to add your agency information into each county’s data port if you have not already done so.

There are two steps to complete the sign-up process. 

The first is to see if you are already in the 211 database. If you don’t see your organization on either one or if serving both counties both these two links, then contact Tamara Vanhoose (tamara.vanhoose@uwbg.org). She will help get you entered into the system. 

Here are the 211 county links, check to see if you are listed for the county or counties you serve, if not contact Tamara Vanhoose. 

The second step: When the 211 updates your information if you are not already listed it will automatically go into kynect’s database. There you can “claim your site” and your resources can be seen by those needing your services.  

Here are the steps to join kynect: 

·        Onboard to kynect resources today! Take the first step by claiming your site here 

·        Step-by-step instructions on how to onboard can be found in this video or within the Onboarding Quick Reference Guide document attached 

·        If you or your organization would benefit from one-on-one instruction to get onboarded, email macyoung@deloitte.com to schedule a Virtual Site Visit or email tracy.williams@ky.gov